TERMS OF SERVICE
Our tariffs do not include VAT. due to the tax exemption for small business owners; Section 6, Paragraph 1, Item 27; according to the tax exemption of the UST law / small business owners.
Guided tours are offered in the following languages: German, English, French, Italian, Dutch, Spanish and Scandinavian languages ... Tariffs on request.
The tariff increases if the morning tour ends after 1.30 p.m.
Any travel, telephone, hotel and meal expenses incurred are not included in the excursion tariffs.
2. CANCELLATION POLICY
There is no cancellation fee if the cancellation is made in writing no later than 14 days before the agreed tour date.
In the event of cancellation between 14 and 3 days before the agreed tour date, 50% of the agreed fee must be paid as a cancellation fee;
If the client cancels less than 3 days before the agreed tour date, the full agreed fee must be paid.
The day of cancellation and the agreed day of the tour are included in the calculation of the deadline.
100% of the agreed fee must also be paid if the customer does not appear at the agreed meeting point within the waiting time.
3. WAITING TIMES
In the event of the customer being late, the guide is obliged to wait an hour at the agreed meeting point for the customer. The waiting time is included in the duration of the tour and may reduce the duration of the tour. The tour guide undertakes to arrange a technically equivalent, authorized replacement in the event of an unavoidable hindrance.
In turn, the customer undertakes to wait 15 minutes for the guide. This waiting time does not affect the duration of the tour
The tour guide undertakes to arrange a technically equivalent, authorized replacement in the event of an unavoidable hindrance.
Depending on the agreement, payment is made in cash after the service has been provided or immediately after the invoice has been issued. Any bank charges incurred are at the expense of the client.
5. TOURIST GUIDE
It is forbidden for the tourist guide to recommend guests brought in by the client (Innsbruck Austria Guides) to send their orders directly to him in the future.
6. SOUND AND FILM RECORDING
Sound and film recordings during the tours are prohibited.
We are at your disposal for any information at any time:
Innsbruck Austria guides
Alexandra & Irma & Luc